- Responsible for monitoring and supporting devices, application and services.
- Proactively identify the issues and follow the defined processes to resolve issues.
- Coordinate with relevant stakeholders to solve issues.
- Coordinate device and application related process activities.
- Coordinate between support and development teams to ensure effective delivery of monitoring services to the end-user
- Supporting the service support and service delivery goals for the operational performance of the monitoring systems
Required Experiences and Qualifications:
- Excellent communication skills (written as well)
- A self-driven individual with good project management skills
- Understanding of applications, computer networks, monitoring and fault management.
- Good Experience with Windows, Unix and Linux Systems
- Diploma of IT is an added advantage