IT Technical Officer

Responsibilities:

  • Responsible for monitoring and supporting devices, application and services.
  • Proactively identify the issues and follow the defined processes to resolve issues.
  • Coordinate with relevant stakeholders to solve issues.
  • Coordinate device and application related process activities.
  • Coordinate between support and development teams to ensure effective delivery of monitoring services to the end-user
  • Supporting the service support and service delivery goals for the operational performance of the monitoring systems

Required Experiences and Qualifications:

  • Excellent communication skills (written as well)
  • A self-driven individual with good project management skills
  • Understanding of applications, computer networks, monitoring and fault management.
  • Good Experience with Windows, Unix and Linux Systems
  • Diploma of IT is an added advantage